Insurance company must pay S/ 118,195 for spam calls: more than 11,000 audio recordings were analyzed to determine the fine

The Sala Especializada en Protección al Consumidor del Indecopi has confirmed a financial penalty of S/ 118,195 against Pacífico Compañía de Seguros y Reaseguros. The sanction was issued because the insurance company engaged in commercial telephone calls directed at consumers without obtaining their prior authorization.

To establish the penalty, authorities conducted an extensive investigation that involved analyzing more than 11,000 audio recordings. The final administrative decision ratifies the regulatory enforcement action against the insurer's unauthorized telemarketing practices.