Digital banking in Peru towards 2030: how operations will change with artificial intelligence and conversational experiences

Digital banking in Peru is projected to evolve toward a more conversational and personalized model by 2030, driven by artificial intelligence and advanced digital experiences. The outlook for the sector's transformation was detailed by Patricia Wissar, who serves as the manager of the Digital Channels and Transformation Capabilities Division at the Banco de Crédito.

The shift highlights how financial institutions in the country are preparing to integrate emerging technological tools into their daily operations over the coming decade. These advancements are expected to reshape customer interactions, moving traditional banking processes toward automated and dialogue-driven interfaces.