Kampala, Uganda | THE INDEPENDENT | Britam Uganda and Airtel Mobile Commerce Uganda Limited have launched a partnership aimed at expanding access to insurance, investment and other regulated financial services through Airtel Money, as financial institutions increasingly turn to digital platforms to deepen financial inclusion. The collaboration will enable customers to access insurance and investment products through mobile-first channels, combining Britam’s expertise in insurance, life assurance and asset management with Airtel Money’s digital payments platform and nationwide customer reach. The companies say the initiative is intended to address Uganda’s protection and investment gaps by making regulated financial services easier to access, understand and pay for through a platform already used by millions of Ugandans for daily transactions.
The partnership will operate under the Insurance Ku Ssimu campaign, which seeks to reduce barriers such as distance, paperwork and limited operating hours while maintaining regulatory standards and customer protection. Its first product is Motor Third Party insurance. Customers can purchase the cover by dialling 185761#, entering their vehicle details and authorising payment using their Airtel Money PIN.
They then receive confirmation via SMS and can retrieve a digital Motor Third Party sticker. Speaking at the launch in Kampala on July 22, Allan Mafabi, Managing Director of Britam Uganda, said the partnership extends beyond a single insurance product. “This is a strategic partnership built around impact, not simply a single product.
We are bringing together insurance, life assurance and investment expertise with a channel that millions of Ugandans already use. Our ambition is to make financial protection and wealth-building more accessible, and to help households and businesses become better able to withstand shocks and plan for the future.” Japhet Aritho, Chief Executive Officer of Airtel Mobile Commerce Uganda Limited, said the collaboration builds on the role mobile money has played in expanding financial access. “Mobile money has already transformed how Ugandans participate in the economy.
The next opportunity is to use that same reach and familiarity to help customers protect what they are building and access more pathways to long- term financial security. Through this partnership, we are moving beyond transactio… Housing Finance Bank’s Branch Distribution Manager, Philip Emunot (Right) addresses customers and stakeholders at the recently concluded customer forum in Soroti Soroti, Uganda | THE INDEPENDENT | Housing Finance Bank hosted more than 150 customers in Soroti on Friday, July 17, 2026, during an engagement aimed at strengthening customer relationships, listening to client feedback, and delivering financial solutions tailored to their evolving personal and business needs.
The engagement brought together customers, bank leadership, and city officials for discussions on the financial aspirations of individuals, entrepreneurs, and businesses across the Teso sub- region. The forum also gave customers an opportunity to share their experiences and provide feedback on how the bank can further improve its products and services. Speaking at the event, the bank’s Head of Customer Experience, Carolyne Agudo, said customer feedback remains central to the bank’s efforts to enhance service delivery.
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