Bus conductor took his suitcase, it vanished: 11 years later, commission orders Rs 43k

The Uttarakhand state consumer commission has ordered a compensation of Rs 43,000 to a passenger whose suitcase went missing during a bus journey from Delhi to Dehradun. The legal proceedings began following a complaint filed in 2015, nearly a decade after the incident occurred. The commission held the bus conductor responsible for the loss, citing negligence in the handling of the passenger's luggage.

While the initial ruling had awarded the passenger Rs 57,500, the amount was subsequently adjusted to Rs 25,000 before the final order of Rs 43,000 was established. The case highlights the protracted nature of consumer grievance redressal in India, as the matter took 11 years to reach a final resolution.