¿Cómo reclamar el cobro indebido o falla de recarga de tarjeta en el Metropolitano? Pasos a través de la ATU

The Autoridad de Transporte Urbano para Lima y Callao (ATU) has established official channels for Metropolitano public transport users to report and claim refunds for incorrect fare deductions, failed card recharges, or validation errors.

Passengers encountering these technical or financial discrepancies can utilize the designated ATU support mechanisms to seek resolution for missing balance updates and improper charges affecting their transit cards.