NewzPublic institutions in the Dominican Republic have increasingly introduced various channels for citizens to report crimes, assaults, and irregularities. However, data indicates that despite these expanding digital or remote options, the majority of the population still prefers to file complaints in person.
Contributing to this trend, many citizens struggle to understand what legally constitutes a report or complaint. Additionally, the entities responsible for handling these processes face operational and communicative challenges in managing the intake of these cases.
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