A Himachal Pradesh consumer commission has ordered the internet service provider JioFiber to pay Rs 10,000 in compensation to a customer following a dispute over service quality. The ruling stems from a complaint regarding persistent internet outages that remained unresolved despite the customer filing multiple grievances with the company.
The commission determined that the provider was guilty of deficiency in service and unfair trade practices. According to the findings, the company failed to provide adequate technical support or rectify the connectivity issues reported by the user. This decision highlights the legal accountability of service providers in addressing recurring technical failures and maintaining promised service standards for consumers.
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