Customer pays $3,850 for transmission repair. Months later, the mechanic calls claiming he never touched the transmission and has video

Jade Hill says she borrowed thousands of dollars to pay for what she was told was a transmission repair. Months later, she received an unexpected phone call from the mechanic who worked on her SUV. He told her he had recorded the repair as he performed it and claimed the transmission work she paid for was never done.Hill said the trouble began last November when her 2008 Ford Edge suddenly would not move.

The SUV was towed to AAction Better Built Transmissions, located at 7685 Pines Blvd. in Pembroke Pines.According to Hill, a service advisor told her she needed a transmission.She said the diagnosis was presented as certain, and she agreed to the repair.The bill came to $3,850.Hill said she did not have the money and had to take out a loan.“I was bawling,” she told Local 10 News. “I cried.”When she picked up her SUV, Hill said she believed the transmission had been rebuilt or replaced and was told the repair carried a one-year warranty.

She said no one ever mentioned replacing the vehicle’s front axles.Months later, Hill said she received a phone call from the mechanic who had worked on her SUV.According to Hill, the mechanic said he had recorded the repair as he performed it to document exactly what he did in case his work was ever questioned.Local 10 News obtained those recordings.In one recording, the mechanic is seen working on Hill’s SUV while narrating what he says he is doing.“Okay Jade Hill, one new axle there. The car is running right now,” he says.After taking the SUV for a test drive, the mechanic tells the camera, “Jade, there is nothing wrong with your transmission.”He continues describing the test drive by saying, “Shift, shift, shift. Does not have to be touched whatsoever.”Before returning inside the shop, the mechanic tells the camera he wants to see how management responds after he reports what he found.“And we will see what the response is.

Just leave it like that?’”The recording then captures a conversation between the mechanic and a service advisor Hill identified as AJ.“Both axles?” AJ asks.“Yeah,” the mechanic replies.“That’s it?”“Yeah.”AJ then responds, “I basically sold them the unit. the axles are bad?”The mechanic again replies, “Yeah.”A short time later, the recording captures another conversation…