The Peruvian consumer protection agency, Indecopi, has established a mandatory 15-business-day timeframe for concert organizers to issue ticket refunds following changes to event conditions. This regulation applies to situations where the original terms of a scheduled performance are altered, ensuring that consumers are reimbursed within a fixed period.
The measure is intended to strengthen consumer rights in the entertainment sector by providing a clear legal standard for financial restitution. By setting this specific deadline, the agency aims to standardize the response process for event organizers and provide greater predictability for ticket holders who face cancellations or significant modifications to their events.
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