Electricity bill: how to file a complaint with the distributor and Protecom

Electricity users in the Dominican Republic facing unexpectedly high billing statements are being advised on procedures to contest charges with their service providers and the Office for the Protection of Electricity Consumers (Protecom). These concerns typically arise when customers question whether a spike in costs is due to actual increased consumption, billing errors, or other technical issues requiring formal investigation.

To address these discrepancies, consumers are encouraged to initiate a formal claim process. This mechanism serves as a safeguard for users to verify the accuracy of their utility bills and seek resolution if they believe their charges do not reflect their actual electricity usage.