Electricity bill: how to file a complaint with the distributor and Protecom

Electricity users in the Dominican Republic who receive bills with unexpectedly high charges are being advised on the formal procedures for filing complaints. The process involves engaging directly with the electricity distribution company to address potential billing errors or unexplained consumption spikes.

If the initial inquiry with the distributor does not resolve the issue, consumers are directed to seek further assistance through Protecom. This guidance aims to help users determine whether their increased costs stem from actual consumption changes, technical billing mistakes, or other underlying service issues that require professional review.