Electricity bill: how to file a complaint with the distributor and Protecom

Electricity users in the Dominican Republic facing unexpectedly high billing charges are being advised on the formal procedures to contest these amounts. The process involves filing claims directly with the electricity distribution companies or through Protecom, the regulatory body responsible for protecting consumer rights in the sector.

These measures address common consumer concerns regarding whether high invoices result from actual increased consumption, billing errors, or other technical issues requiring investigation. Providing a clear path for grievances is intended to help users resolve discrepancies in their monthly electricity statements.