Electricity bill: how to file a complaint with the distributor and Protecom

Electricity users in the Dominican Republic facing unexpectedly high electric bills can file claims through their local distribution companies and Protecom. Unusually high billing amounts often raise questions among consumers regarding potential increases in actual consumption, billing errors, or other underlying issues that require formal review.

The procedure provides a structured recourse for citizens seeking clarification or correction of disputed electricity charges. By engaging the distribution company or escalating the matter to Protecom, consumers have established administrative pathways to address billing discrepancies and ensure their accounts are properly audited.