NewzA Kerala consumer commission has ordered the courier company Xpressbees to pay Rs 22,500 in compensation to a father after the firm failed to deliver a package of baby diapers. The father had originally ordered the diapers through the online platform FirstCry, which dispatched the items promptly.
The delivery process was plagued by repeated failures and incorrect status updates provided by the courier service, ultimately resulting in the cancellation of the order. During the proceedings, Xpressbees failed to provide evidence to counter the consumer's claims, leading the commission to rule in favor of the customer.
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