Fidelity Bank advocates stronger systems to unlock Ghana’s trade and enterprise potential

Fidelity Bank Ghana has called for stronger stakeholder collaboration, harmonised trade systems, and targeted institutional support to remove the structural barriers holding back Ghana’s traders and entrepreneurs, particularly women, from reaching their full potential. The call was made by two of the bank’s senior leaders at the Breaking Barriers to Trade conference, where Fidelity Bank participated as a speaker across two key sessions addressing trade modernisation and women-led enterprise development. Aaron Ameyaw, Director, Banking Operations, speaking on the topic Reimagining Trade, Influence and Institutional Legacy, identified data quality and fragmented customs systems as among the most pressing obstacles to trade growth in Ghana and across the region.

He noted that while artificial intelligence holds significant promise for transforming trade and commerce, its effectiveness depends entirely on the quality of data underpinning it. These AI machine learners thrive on data. And so if your data is not correct, you have big issues,” he said.

He pointed to the harmonisation of customs regimes across neighbouring countries as a priority that has gone unaddressed for too long. Traders, particularly women, who import goods from Lomé or Nigeria continue to navigate excessive bureaucracy that unnecessarily slows commerce and raises costs. He welcomed the introduction of the Publican AI System in early 2026 to complement the Integrated Customs Management System at Ghana’s ports, noting that it had already contributed to revenue growth of over US$300 million, as evidence of what the right technology partnerships can deliver.

Ameyaw also spoke to Fidelity Bank’s digital transformation journey, revealing that the bank has implemented robotic process automation for its reconciliation processes; a move that has improved efficiency and freed up human capacity for higher-value work. “The good outweighs the bad when it comes to AI,” he said. “It is important that we get the fundamentals right.

Once we get it right, it creates opportunities. And for us at Fidelity, we are always doing that.” Alex Agyei-Amponsah, Director of SME Banking, brought the conversation to the specific realities facing women-led businesses in Ghana, noting that between 38% and 46% of businesses in the region are owned by women. The challenge, he argued, is not a…