Canadian-owned gas company operations have drawn criticism as "rude" after documents revealed the firm withheld news of network decommissioning plans from affected customers. Freedom of Information emails show that discussions regarding the future of the gas network were underway between the company and the state government eight months prior to any public disclosure.
The delayed notification left impacted consumers in the dark while crucial talks about the infrastructure's future progressed behind closed doors. The incident highlights growing tensions over transparency and communication between utility providers, regulatory bodies, and the public during significant infrastructure transitions.
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