NewzDear Claudienne, I have had an issue with JPS for almost two months now. I believe unstable electricity supply from the company damaged my refrigerator. The problem started after what sounded like a transformer exploding on April 12, 2024.
The power went off and then returned. I have attached screenshots from the JPS app showing the updates on the outage. My refrigerator has always been connected to a surge protector.
Since the incident, I have engaged more than one technician and changed the compressor, but none of this has fixed the problem. I have spent approximately $60,000 trying to repair it. I have also experienced significant spoilage of food purchased with our hard-earned money.
Our quality of life has been significantly affected because we now have to go to the supermarket almost daily to purchase items or find ways to store cooked food that requires refrigeration or freezing. I raised these concerns with the claims department at JPS, which sent a technician to investigate. The JPS technician visited on a day when I also had another technician at the house trying to repair the refrigerator.
He took pictures, spoke with the technician, and left. I have been in dialogue with Ms Valerie Mahoney from the Claims Department. She advised me that it would take 30 working days to address the matter.
In her last communication, she sent me a letter from the manager, Mr Kendis Nangle, explaining that JPS would not accept liability. The letter said the company’s investigation found that a bird had encroached on its power lines, causing the disruption, and that JPS had no control over the event. I responded to the email saying that I was dissatisfied and wanted to speak with the manager.
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