The measure that seeks to curb mistreatment at service windows in Mexico City: mandatory certifications for citizen service personnel

A proposal has been introduced in Mexico City by Deputy Erika Lizeth Rosales Medina to mandate certifications for government personnel who handle public interactions and administrative procedures across the city's government and its sixteen mayoralties.

The initiative is designed to address and curb mistreatment by administrative staff, aiming to improve the overall citizen experience during government interactions.