The ONCE (Spanish National Organization of the Blind) reports that Uber drivers have cancelled three trips for a blind person because they were accompanied by their guide dog, whose right of access is protected: “They are not pets.”

The Spanish organization ONCE has publicly denounced the ride-hailing platform Uber after its drivers repeatedly denied service to a blind individual traveling with a legally protected guide dog. According to the organization's report on social media, three separate Uber drivers canceled trips for the passenger solely because of the presence of the guide dog, prompting ONCE to emphasize that these animals are not mere pets.

The incident highlights ongoing accessibility and discrimination challenges faced by individuals with visual impairments in accessing public transport and private ride-sharing services. Under Spanish law, guide dogs possess a fully protected right of access to public spaces and transport services, making such cancellations a violation of legal accessibility rights.