La Policía Nacional avisa: un establecimiento no puede negarse a darte la hoja de reclamaciones y esto es lo que debes hacer si intenta impedirlo

The Spanish National Police have issued a formal advisory clarifying that commercial establishments are legally obligated to provide complaint forms (hojas de reclamaciones) to customers upon request. The guidance addresses common scenarios where business owners or staff attempt to deny or delay the provision of these documents following a service dispute.

To manage such situations, authorities advise customers to remain calm and insist on their right to the form. If a business persists in refusing to comply, the police recommend calling local law enforcement to the scene to document the refusal, which serves as official evidence for subsequent administrative or legal proceedings.