A social media post over an unpaid phone bill has triggered a data-protection investigation in Malaysia, after one of the country’s most recognisable influencers questioned how a stranger obtained details from his telecoms account. The episode involving Khairul Amin Kamarulzaman, better known as Khairul Aming, has raised uncomfortable questions for telcos about how tightly they manage customer account information and how quickly private details can be exposed when those controls fail.
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