NewzMTN Ghana’s Field Service Manager (Network) in Kumasi, Mr Dickson Amoung-Yam, has urged customers of the Mobile Money service to repay the loans they borrow from their accounts. “Borrowers who take loans and refuse to pay can no longer escape because of the Ghana Card they used to register on their accounts,” he stated. Mr Amoung-Yam gave the advice in an interview with the Ghana News Agency on the sidelines of a media and stakeholders’ engagement organised by MTN Ghana in Sunyani.
He expressed worry that previously, some people used their SIM cards to access loans and later disposed of them for new ones to avoid repayment, warning that if such persons tried to register another SIM card, they would be detected because their details are already in the service system. Mr Amoung-Yam encouraged all those who had borrowed money from the MoMo service to pay back on time so that other individuals could also benefit. He reiterated that customer satisfaction drove the company’s operations and motivated MTN Ghana to do more, saying that it was because of that commitment that the company was investing heavily to guarantee customer satisfaction with services.
Mr Amoung-Yam urged customers not to hesitate to report service problems to the company for the needed attention. He said there had been no barrier to the company’s existence, adding that even farmers at their farms are now able to make calls and send messages from the forest, which was an indication that every area in Ghana was gradually being covered with signals. Mr Amoung-Yam said there were several apps that customers could access to prevent the long queues that were often mounted at MTN offices.
Summary from source