NewzNCBA Bank Uganda Chief Executive Officer Mark Muyobo has said the new platforms were developed in response to changing customer expectations and the growing demand for convenient, secure and accessible banking services. The lender has unveiled new platforms to enhance customer experience, business efficiency and financial inclusion through technology-driven banking solutions NEWS ANALYSIS | JULIUS BUSINGE | NCBA Bank Uganda has launched two digital banking platforms aimed at transforming how individuals and businesses access and manage financial services, as competition in Uganda’s banking sector increasingly shifts towards technology-driven solutions. The bank unveiled NCBA NOW, a retail mobile banking platform, and NCBA ConnectPlus, an internet banking solution targeting corporates, small and medium enterprises (SMEs) and institutions.
The launch, held in Kampala on July 23, 2026, was conducted simultaneously across Uganda, Rwanda and Tanzania, highlighting NCBA Group’s regional digital banking strategy. The new platforms are designed to enable customers to conduct transactions remotely, improve financial visibility and provide businesses with tools to manage payments, approvals and reporting more efficiently. NCBA Bank Uganda Chief Executive Officer Mark Muyobo said the platforms were developed in response to changing customer expectations and the growing demand for convenient, secure and accessible banking services.
“At NCBA, we believe banking should never be a barrier to ambition; it should enable it. NCBA NOW and NCBA ConnectPlus were developed by listening to our customers and reimagining the digital banking experience around how they live, work and do business,” Muyobo said. He added that the launch represents another step in the bank’s ambition to become a leading digital-first financial institution in Uganda.
“We recognise that the future of banking will be defined not by the number of branches we build, but by the quality of experiences we create for our customers,” Muyobo said. Digital shift NCBA NOW provides retail customers with access to a range of banking services through a mobile platform, including account management, funds transfers, bill payments, airtime purchases, transaction monitoring, card management and other digital financial services. The platform also enables customers to make payments to institutions such as the Uganda Revenue…
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