New Brunswick vows improvements to virtual care after criticism of new provider

# New Brunswick Vows Improvements to Virtual Care After Criticism of New Provider

New Brunswick has pledged to make improvements to its virtual care services following criticism of a newly selected provider. John Dornan, presumably a government official, indicated that the province encountered a significantly higher volume of renewal requests than expected when transitioning to the new provider.

The issue stems from a data gap in the transition process. According to Dornan, the previous virtual care provider did not share renewal request data with the province, leaving officials unprepared for the actual demand level. This lack of information transfer created challenges as the province moved to implement services through the new provider.

The situation highlights communication and planning issues that emerged during the provider changeover. While specific details about the nature of the criticism and the exact scope of improvements planned are not detailed in available coverage, the province's acknowledgment of the problems suggests efforts to address service gaps and better manage the transition going forward.