A Nueva EPS employee was recorded chatting while dozens of patients waited for their medication: the company issued a statement.

Nueva EPS has faced recent scrutiny following a video recorded by users in Florencia, Caquetá, which exposed operational failures in the entity's in-person service. The footage captured an employee chatting on a mobile device while dozens of patients waited for their medication at a distribution point.

In a separate development, Nueva EPS issued an official warning regarding alleged impersonation attempts involving third parties. These actors have reportedly used the unauthorized names of company executives and officials to solicit money from individuals in exchange for influencing payments, contracts, or agreements with the healthcare provider.