NewzThe Indonesian Ombudsman, represented by Deputy Chair Rahmadi Indra Tektona, has identified the establishment of clear public service standards as the primary mechanism for preventing maladministration. By ensuring these standards are defined and implemented, government agencies can reduce bureaucratic errors and improve service quality.
This initiative emphasizes the importance of institutional accountability and transparency in public administration. The Ombudsman maintains that formalizing service protocols is a critical step in safeguarding citizens' rights and ensuring that public institutions operate within established legal and procedural frameworks.
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