A consumer commission in Mumbai has ordered e-commerce platform Flipkart and a third-party seller to pay Rs 2.14 lakh to a local resident. The ruling follows a dispute in which the customer ordered an iPhone 14 Pro but received a bottle of beard growth oil instead. The order was issued after the platform failed to resolve the issue, leading to ex parte proceedings against the company.
The compensation package covers the full cost of the undelivered smartphone as well as damages for the mental agony experienced by the customer. While reports vary slightly on the total awarded amount, the commission held both the platform and the seller accountable for the delivery error and the subsequent failure to address the consumer's grievance.
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