A consumer commission has ordered Paytm to pay Rs 21,437 to a customer following the company's failure to process a refund for a cancelled flight ticket. The commission determined that the airline had successfully transferred the refund amount to Paytm, but the digital platform failed to ensure the funds reached the customer.
The commission found Paytm liable for deficiency in service and poor professional conduct regarding the transaction. As a result of this ruling, the company is required to reimburse the full ticket amount along with additional compensation for the failure to resolve the refund request.
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