St John staff pulled from office roles as 111 calls hit record high

Hato Hone St John in New Zealand is reassigning staff from non-frontline positions, such as education and leadership roles, to assist ambulance crews.

The operational shift comes as the service experiences a record high in 111 emergency calls, placing mounting pressure on its resources and personnel.

The emergency service is redeploying these workers to bolster frontline capacity and maintain response capabilities amidst unprecedented demand.