The Delhi Consumer Disputes Redressal Commission has ordered BSES Rajdhani Power to pay Rs 40,000 in compensation to a local consumer following a delay of more than five years in providing an electricity connection. The commission ruled that the utility company was guilty of service deficiency for failing to process the request in a timely manner.
During the proceedings, the power company failed to provide evidence that it had notified the consumer of any discrepancies in the initial application that might have justified the delay. Consequently, the commission upheld the compensation award and included additional costs for litigation, holding the utility accountable for the prolonged wait.
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